Starting on February 12th, 2024 Teaneck Public Schools will be using Incident IQ for facilities and technology ticketing, asset management, and knowledge base. According to their website, "Incident IQ is the support platform that is transforming K-12 workflows for school districts nationwide". Deploying Incident IQ will allow our district to take advantage of the following features.
Integrates with Skyward allowing Staff to perform device check-ins.
Teachers can create tickets on behalf of their students who are having a technical issue.
Knowledge base will automatically be populated with content for educational apps such as Freckle.
Single Sign-on with Azure to automate account management.
Automate inventory process by linking to systems such as Google Admin Console and JAMF.
Staff Signing into Incident IQ
Open a web browser
Go to https://teaneck.incidentiq.com
Click on the Microsoft Azure button
Sign into Microsoft with your @teaneckschools.org credentials
Accessing Knowledge Base
Sign into Incident IQ
Click on the Knowledge Base icon located in the top navigation bar
Browse for article related to issue
Creating a Quick Ticket (for issues with devices assigned to you)
Sign into Incident IQ
Click on the device in the Quick Ticket section located in the top right corner
Click on the problem category that best matches the issue
Fill out all entry fields with as much descriptive information as possible
On this page you will be able to add any screenshots of error messages
Click on the submit button
For more information about submitting tickets and other functions please sign into Incident IQ and visit their Incident IQ Academy.