COMMON ISSUES AND SOLUTIONS KNOWLEDGEBASE
(Students and Parents Edition)

INDEX

Chromebook Shortcuts

	Popular Shortcuts 	Tabs and Windows
	Page and Web Browser

	System and Display Settings 	Text Editing
	Accessibility

Chromebook Tips, Care & How tos

	How to power on your Chromebook and what to do if it doesn’t power on 	How to connect to Wi-Fi
	How to Boost Your Wi-Fi

	How to Reboot Your Chromebook 	How to make your battery last
	How to protect your Chromebook from damage 	General Precautions
	How to sign in to your Teaneck Schools account on your Chromebook Google Meet
	Common Issues with Google Meet

	5 Tech Tips for a better Google Meet Chromebook Hardware and Software Issues
	Chromebook is not charging or its not powering on 	Chromebook has no sound
	Chromebook is freezing or its slow Helpful Links
	Google Meet cheat sheet

	Troubleshooting issues with Google Meet Anti-Big Brother Act (N.J.S.A. 18A:36-39)

Ctrl + o
Press Ctrl and click a link
Alt + [
Maximize Window
Alt + =
Minimize Window
Alt + -
Alt + ]
Page Up
Page Down
Scroll Down the Web Page
Space bar
Go to Top of Page
Save Your Curren Page
Reload Your Current Page
Ctrl + r

CHROMEBOOK SHORTCUTS You can use keyboard shortcuts to complete some tasks more quickly.
Tip: To find shortcuts on this page, press Ctrl + f and enter what you're looking for.

Popular Shortcuts

Take a Screenshot
	Press Ctrl + Show Window, or Ctrl + F5
	
Take a Partial Screenshot
	Press Shift + Show Window, or Shift + Ctrl + F5, then Click and Drag
	
Turn Cap Locks On or Off
	Press Search + Alt
	
Lock Your Screen
	Press Search + L
	
Sign Out of Your Google Account
	Press Shift + Ctrl + q (Twice)
	
See All Keyboard Shortcuts
	Press Ctrl + Alt + /

All other shortcuts

Tabs and windows

Open a New Tab
	Ctrl + t
	
Open a File in the Browser
	Search + Up arrow or Alt + Up arrow
	
Open the Link in a New Tab in the Background
	Search + Down arrow or Alt + Down arrow
	
Open the Link in a New Tab and Switch to the New
	Press Shift + Ctrl and click a link
	
Dock a Window on the Left
	Ctrl + Alt + Up arrow
	
Go to Bottom of Page
	Ctrl + Alt + Down arrow
	
Print Your Current Page
	Ctrl + p
	
Dock a Window ontthe Right
	Ctrl + s
	
Switch Windows Between Screens (when your Chromebook is connected to a monitor)
	Search + Alt + m

Reload Your Current Page Without Using Cached Content

Zoom in on the Page

Zoom out on the Page

Reset Zoom Level

Shift + Ctrl + r

Ctrl and +

Ctrl and -

Ctrl + 0

Page and Web Browser
		
	Zoom in on the Page
	Ctrl and +
	
	Zoom out on the Page
	Ctrl and -
	
	Reset Zoom Level
	Ctrl + 0
	
	Save the Link as a Bookmark
	Drag link to bookmarks bar
	
	Save the Current Webpage as a Bookmark
	Ctrl + d
	
	Search the Current Page
	Ctrl + f
	
	Open the Downloads Page
	Ctrl + j
	
	Show or Hide the Bookmarks Bar
	Shift + Ctrl + b
	
	Open the History Page
	Ctrl + h

System and display settings

See Your Notifications
	Shift + Alt + n
	
Change Screen Resolution
	Shift + Ctrl and + or -
	
Reset Screen Resolution to Default
	Shift + Ctrl + 0
	
Rotate Screen 90 Degrees
	Shift + Ctrl + Rotate

Text Editing

Turn Cap Locks On or Off
	Search + Alt
	
Select Everything on the Page
	Ctrl + a
	
Copy Selected Content to the Clipboard
	Ctrl + c
	
Paste Content from Clipboard
	Ctrl + v
	
Paste Content from the Clipboard as Plain Text
	Shift + Ctrl + v
	
Cut
	Ctrl + x
	
Delete the Previous Word
	Ctrl + Backspace
	
Delete the Next Letter (forward delete)
	Alt + Backspace
	
Undo the Last Action
	Ctrl + z
	
Redo Your Last Action
	Shift + Ctrl + z

Accessibility 

Magnify Your Whole Screen
	Search + Ctrl + m
	
Magnify Part of Your Screen
	Search + Ctrl + d

Chromebook Tips, Care & How tos

How to power on your Chromebook and What to do if it doesn’t power on

To turn on your Chromebook, simply open the Chromebook and tap the power button.

If turning on the Chromebook fails please try the following solutions:

	The Chromebook may need to be charged. Please plug the charger in, wait 15 -30 minutes, and try to power on your Chromebook again.

	If step 1 does not work, check the power indicator (this can be found near the charging port) while the charger is plugged in. If the power indicator has not turned on it may need to charge for a minimum of 30 minutes prior to turn on.

How to Connect to Wi-Fi

	Please open your Chromebook and click on Options section located in the lower right corner of the home screen.

	Once you have clicked on the Options Section please click on the down arrow next to the Network Name (under the Wi-Fi icon) then click on your home network name.

	Use your home network password to connect to Wi-Fi once prompted.

	You will know when you have successfully logged in when you see the network name under the Wi-Fi icon.

Chromebook Tips, Care & How tos (cont’d)

How to Boost Your Wi-Fi

     Check with your service provider (Verizon, Optimum, etc.) to make sure the Wireless Router and/or Modem is the most current device available.

	Make sure any unused devices on your Wi-Fi Network are turned off or disconnected from the network during school hours.

     The further away you are from the router the weaker the signal becomes. With this in mind, try to keep your wireless router in a central location.

How to Reboot Your Chromebook

	Tap the Power button and click on the Power Off icon when it appears, then tap the Power button to turn the Chromebook back on.

	Hold the power button until the Chromebook powers off then tap the Power button to turn the Chromebook back on.

	Close the Chromebook, wait 10 seconds and then open the Chromebook to power the device on.

How to Make Your Battery Last

	Turn down screen brightness 	Unplug external devices
	Turn off Bluetooth

	When inactive, close your Chromebook

	Close out unneeded web pages or applications

How to protect your Chromebook from damage Please practice the steps below to prevent accidental damage:

	Do not lean on the top of the device when it is closed.

	Do not place anything near the device that could put pressure on the screen.

	Do not place anything on the keyboard before closing the lid such as paper, pens, pencils or disks.

	If you need to adjust your screen, please use the plastic bezel around the screen. Try to avoid putting pressure on the screen.

	Do not place anything in a carrying case or bag alongside the Chromebook that will apply pressure to the screen.

	Clean the screen with a soft, dry cloth or anti-static cloth. Do not use any type of chemical-based cleansers as they may damage and/or remove the protective coating of the device screen.

	Do not “bump” the device against lockers, walls, car doors, floors, etc. as it will eventually break the screen.

	Never move a Chromebook by lifting from the screen. Always support a Chromebook from its bottom with the lid closed.

	The device can be damaged by extreme temperatures, both hot and cold. Please do not leave the device in cars or in direct sunlight.

General Precautions

	The Chromebook is school property and all users will follow the Acceptable Use Policy and the Student Mobile Device Handbook.
	Only use a clean, soft cloth to clean the screen. Do not use cleansers of any type.
	Cords, cables, and thumb drives must be inserted carefully into the Chromebook to prevent damage
	Chromebook must remain free of any writing, drawing, stickers, labels, etc.
	Never leave device unattended or unsupervised.

How to sign in to your Teaneck Schools account on your Chromebook

1. On the bottom, click Add person.

2. Enter the Google Account email address and password, then click Next.

3. Follow the steps that appear.

Common Issues with Google Meet

	If you cannot join a Google Meet session or you were kicked out for any reason then ask the teacher to resend the google meet link to your Gmail.

	If you are a student, you cannot join the session if the teacher is not in the session first.

	If the teacher cannot see you or hear you, make sure your camera and microphone is enabled and allowed.

	Make sure the microphone and speaker are set to default.

	Disable any extensions that may be causing Google Meet to crash

	If Google Meet is freezing, reduce the amount of tabs you have open.

5 Tech Tips for a Better Google Meet

Here are a few easy things you can do to improve the quality of Google Meet.

1. Close all unnecessary Chrome tabs.
Do your Chrome tabs look something like this? If so, you are crushing your machine’s resources. Only keep necessary tabs open - close everything else.

2. Use Standard Definition (SD) video.
High Definition (HD) video in Google Meet requires a lot of bandwidth. If you are having issues with bandwidth, switching to Standard Definition (SD) will reduce the amount of bandwidth required to join the Google Meet.

To use SD:
	Click the three little dots in the lower right corner – then settings.

	Click Video then set Send and Receive video to Standard Definition

3. Close all unnecessary apps.
Google Meet uses a lot of computer resources – only keep necessary tabs open – close everything else.

4. Reboot occasionally.

5. Turn off your webcam when not needed.
If you continue to have issues with Google Meet, you can turn of the webcam. Turning off the webcam reduces the amount of bandwidth required for that call.

Chromebook Hardware & Software
	
	Issues

Chromebook is not charging or its not powering on

	Make sure the charger or adapter cables are completely plugged in, both into the Chromebook and the wall.
	Plug the charger into another wall outlet.

	Leave the Chromebook charging for 30 minutes.

	After 30 minutes of charging, hold down the power button for 10 seconds while it’s charging.

Chromebook has no sound

	Make sure the volume is enabled and adjusted.

	Change the sound input and output of the Chromebook.

	Reboot the Chromebook and play an audio or video to test the sound.

Chromebook is freezing or it’s slow

	Remove any extensions that are not required. 	Reboot the Chromebook.
	Avoid having multiple tabs open at once.

Helpful Links

Google Meet cheat sheet https://support.google.com/a/users/answer/9300131

Troubleshooting issues with Google Meet - Google Support Page https://support.google.com/meet/answer/7380413?hl=en

Anti-Big Brother Act (N.J.S.A. 18A:36-39

A. Please be advised that all information transmitted from or received by District-owned devices while both on and off the District network may be subject to capture, inspection and/or storage by District monitoring software and appliances for routing, bandwidth/application control, security/firewall and usage-reporting purposes.

B. Internet browsing history may be subject to review to ensure compliance with the District’s Acceptable-Use policies.

C. The District may also periodically access the device when on and off the District network using a Mobile Device Management solution to perform routine maintenance, “push”, or remotely install, District-approved software, manage settings, and/or remove software that violates District-Acceptable-Use policies.

D. In cases where a device is reported stolen or lost, the District may record or attempt to collect information regarding the Device’s location or usage activity through the use of the network tracking software and utilities, which may include images taken using the device’s built-in camera. Tracking may also be activated if the District receives credible information that a student has taken the device outside of the state and/or country without prior approval, which is in violation of the terms of this policy.

E. Data collected may be retained for a period of up to seven years for archival purposes.

F. Information collected will NOT be used in any manner that would violate the privacy rights of the student or any individual residing with the student.